AI & automation from daily production use

Your business keeps running —
even when no one can pick up.

Twylo automates phone, inbox, paperwork and compliance duties — with building blocks we use in our own companies every day. Built by a team with over 30 years of experience in IT and telecommunications.

Free analysis call See case studies

Online, no obligation — no sales pitch.

30+
years in IT & telecommunications
40+
projects delivered — 8 own products & services in production
4
industries in daily use: rail · insurance · media · telecom
24/7
reachable thanks to AI telephony

Use cases

What should run automatically in your business?

Eight everyday problems — and what happens by itself afterwards. Each building block bookable on its own, together one system.

📞

“The phone rings and rings — nobody can pick up.”

Now running automatically

AI answers every call, books appointments and puts emergencies straight through to your team.

📥

“The inbox eats the whole day.”

Now running automatically

Emails automatically become tickets — AI assesses and prioritises them, nothing gets lost.

🧠

“The knowledge lives in heads and binders.”

Now running automatically

Your company knowledge is collected centrally and available by simply asking a question.

📄

“Quotes and reports take hours.”

Now running automatically

Documents are created at the push of a button — done by AI, approved by you.

⏰

“Keeping track of deadlines and certificates.”

Now running automatically

Qualifications, certificates and dates are monitored automatically — with a reminder before anything expires.

📚

“Regulations change faster than anyone can read.”

Now running automatically

New rulebooks are automatically assessed for relevance to your business.

💬

“Customers have long moved to WhatsApp.”

Now running automatically

All channels — WhatsApp, email, web chat — come together in one interface, AI pre-sorts them.

🔒

“Company data ends up in private AI accounts.”

Now running automatically

A secure company AI for the whole team — controlled, hosted in Germany on request.

Industries

Choose your industry

Every industry has its own phone, paperwork and deadline problem. See what the solution looks like for you.

🍽️

Restaurants & hospitality

Take reservations — even at peak time
🔧

Skilled trades

No lost job while you're up on the ladder
🩺

Medical & physio practices

Appointment booking without the hold music
🏢

Property management

Damage reports — at night and on weekends too
🚗

Car repair shops

Appointments and status calls while you keep wrenching
🧑‍⚕️

Care services

Deadlines, rosters and family calls under control
🚆

Railway undertakings

The complete suite from daily production use

Your industry isn't listed? We tailor the solution anyway — a free analysis call is all it takes.

Two ways to Twylo

How to get started with us

start for free

For small and medium-sized businesses

AI under control

The entry programme: free AI Act training for your team plus a free analysis call for the boss. After that we build your tailored fit — transparent, on a fee basis, no long-term contract.

See the “AI under control” programme
from daily production use

For railway undertakings

Solutions for railway undertakings

The suite from daily operations: employee management, duty scheduling, additional certificates, rulebook assessment, operational instructions and safety management.

See the rail suite

Case studies

Real results from daily production use

Three clients, three industries — pseudonymised, but real. Details and references gladly shared in a call.

Rail

A railway undertaking digitalises its entire operation

Starting point

A small railway undertaking carries the compliance burden of a large one — safety management, rulebooks, qualification records, duty scheduling — on top of the day-to-day business.

Solution

An end-to-end toolchain: employee management, duty scheduling, additional certificates at the push of a button, automatic weekly rulebook assessment, operational instructions, AI phone assistant, AI ticketing, document cloud, accounting integration, own mail server.

The result

  • Every call is answered — around the clock
  • Qualification deadlines of all employees are monitored automatically
  • New rulebooks are automatically assessed for relevance every week
Media

A media company automates production and customer channels

Starting point

Content production and customer communication ran through too many people and too many channels.

Solution

An editor system with automation, a WhatsApp phone system, AI-supported workflows from editorial planning to the finished video.

The result

  • All customer inquiries come together in one channel
  • Content production runs as an automated pipeline
Insurance

An insurance broker gets rid of the paper backlog

Starting point

Policies and correspondence were assigned and archived by hand — physical mail was the daily media break.

Solution

Automatic document assignment and archiving, automated customer management, own mail server — plus a digital mail service: mail is received at the business address, scanned, categorised by AI and lands searchable in a digital inbox.

The result

  • Documents are assigned in seconds instead of sorted in piles
  • Mail arrives fully digital, categorised and searchable

More projects

A cross-section — much of it runs in daily production across our own group of companies.

Railway · AI

AI phone assistant

AI answers every call, books appointments and escalates urgent matters immediately — in daily production at a railway operator.

Service · AI

AI ticketing system

Incoming emails automatically become tickets, assessed and prioritised by AI — nothing gets lost anymore.

Insurance · AI

Document automation

Automatic classification and archiving of documents at an insurance broker — case handling gets noticeably faster.

Railway · Compliance

EVU compliance suite

Safety management, rulebook assessment, additional certificates and staff monitoring — automated for railway operators.

Railway · HR

employee

Custom-built employee management, tailored precisely to the processes of railway operators.

Railway · Safety

evu-tool

Specialised software for safety-relevant tasks in rail operations — built to fit strict regulatory requirements.

Audio · Booking

podcast.cloud

A bespoke booking platform for a digital mixing console.

Telecom

Twylo Connect

A phone app for calling worldwide — without roaming fees.

Betting · Platform

rankbet

A betting platform with a newly developed, one-of-a-kind betting and rating system.

Travel · Platform

ondena

Travel blog, travel advice and booking — combined on one platform.

How it works

From the first call to a running system

1

Free analysis call

Online and without obligation: together we look at your business and find the places where time and orders are being lost today — no sales pitch.

2

AI Act training for your team

Free and online: your team learns what the EU AI Act requires and how to use AI safely and effectively in everyday work.

3

Implementation, block by block

On a fee basis, transparently billed by effort — you decide what comes when. No bundle pricing, no long-term contract.

4

Ongoing support

We operate, monitor and keep developing — and you stay in control of every system at all times.

Why Twylo

Proof, not promises

⚙️

Production use, not demos

Everything we offer runs in our own companies every day — we don't sell anything we don't use ourselves.

📡

30+ years in IT & telecommunications

Experience from over 40 projects — from phone systems to AI platforms.

🔓

Open source instead of licence traps

Proven open-source building blocks, self-hosted — no vendor lock-in, your data stays yours.

🇩🇪

Hosting in Germany

On request, all systems run on servers in Germany — operated with privacy in mind.

🧾

Transparent, billed by effort

Fee basis instead of bundle pricing and long contracts — you always see what you're paying for.

The team behind Twylo

Over 30 years of experience in IT and telecommunications, ten years of automation, AI in daily use ourselves. Whatever we set up for you, we run in our own group of companies — from the phone assistant to safety management.

Free & without obligation

Free analysis call

Leave a short note, we'll get back to you shortly and find a slot — online, without obligation and without a sales pitch.

Or directly: mail@twylo.net